StarNet Support Pages

Reference Material


Non-Technical
Changing Your Homepage To Starnet's
A quick guide to help you set your browser's starting page to open up to AZStarNet's page.

Netscape and Secure Sites
There is a potential problem with older versions of the Netscape Navigator and Communicator browsers...

Password Changer
Where to go if you want to change your StarNet password

Starting Points
A list of links for those new (or even not so new) to the Internet

Acceptable Use Protocol
StarNet's "rules of the road"--the rights and responsibilities of being a StarNet subscriber

Frequently Asked Questions
DSL, Mailing Lists and other FAQs.



Technical
How to Use the Instructions
The conventions used in writing the support pages

Quick Config
Server names and other information for those who already know where the settings need to go

E-Mail
Settings for some of the more common mail programs, setups for multiple mail addresses, spam filters, etc.

Homepages/Web Pages
Setting up, modifying, and common questions about your own web pages.

StarNet DSL
The DSL FAQ, setup information, etc.

The StarNet HowTo Page
Some of the common questions on how to do certain things on StarNet: like saving your password, create and modify an address book, etc.

The Linux Page
Fixing Red Hat 6.x's DHCP client for DSL

Newsgroups
Quick intro to USENET Newsgroups, binaries and Netiquette

Troubleshooting
Links to other pages outside of StarNet for Windows, Mac, Modems and Miscellany (UNIX, OS/2, etc.)

Contacting Support


Newsgroups
You can go to the starnet.support newsgroup. In there you will find general information, help and discussion.

For DSL issues you can go to the starnet.dsl newsgroup.

E-Mail
You can also email your questions to various people depending on your question. The turn-around from when the mail is sent to when it's answered varies depending on to whom you send it and the amount of mail they receive. It could take a few hours to a few days to get a response.

Phone
You can reach us by phone at (520) 618-SURF(7873) or 618-XDSL(9375).
Monday - Friday 7:00am to 7:00pm
Saturday 10:00am to 6:00pm
Sunday Closed
After hours, a voice mail system can take your messages.

If you call in with a problem, you can greatly decrease the amount of time needed to find the solution if (before you call) you are at your computer, the computer is on and you know:
  • the type of computer
  • the operating system and (especially for Macs) the version
  • the amount of RAM the computer has
  • the brand and speed of the modem
  • the version of the program (if you're having problems with a program like Netscape or Eudora)

Support-related StarNet email addresses