Reference Material

Non-Technical
StarNet User's Manual
The online manual covering Internet topics and the software
Starting Points
A list of links for those new (or even not so new) to the Internet
Acceptable Use Protocol
StarNet's "rules of the road"--the rights and responsibilities of being a StarNet subscriber
Frequently Asked Questions
Questions concerning 56k modems, modem connect speeds, DSL, etc.

Technical
How to Use the Instructions
The conventions used in writing the support pages
 
E-Mail
Settings for some of the more common mail programs, setups for multiple mail addresses, spam filters, etc.
Homepages/Web Pages
Setting up, modifying, and common questions about your own web pages.
Settings for Windows Dialer
Settings for the connection software for Windows 3.1, Win95, and NT 4.0
Settings for Macintosh Dialer
Settings for the Macintosh connection software
The StarNet HowTo Page
Some of the common questions on how to do certain things on StarNet: like saving your password, disable call waiting, etc.
StarNet DSL
The DSL FAQ, setup information, etc.
Newsgroups
Quick intro to USENET Newsgroups, binaries and Netiquette
Troubleshooting
Links to other pages outside of StarNet for Windows, Mac, Modems and Miscellany (UNIX, OS/2, etc.

Contacting Support

Newsgroups
You can go to the starnet.support newsgroup. In there you will find general information, help and discussion.

For DSL issues you can go to the starnet.dsl newsgroup.

E-Mail
You can also email your questions to various people depending on your question. The turn-around from when the mail is sent to when it's answered varies depending on to whom you send it and the amount of mail they receive. It could take a few hours to a few days to get a response.

Phone
You can reach us by phone at (520) 618-SURF.
(DSL users can call 618-xDSL)
Monday - Friday 7:00am to 10:00pm
Saturday and Sunday 7:00am to 7:00pm
After hours, a voice mail system can take your messages.
 
If you call in with a problem, you can greatly decrease the amount of time needed to find the solution if (before you call) you are at your computer, the computer is on and you know:
  • the type of computer
  • the operating system and (especially for Macs) the version
  • the amount of RAM the computer has
  • the brand and speed of the modem
  • the version of the program (if you're having problems with a program like Netscape or Eudora)

Support-related StarNet email addresses