Welcome the StarNet Support Pages on CD
(version 1.0)
Note: These pages are on (or came from) the StarNet
CD-ROM. Since things can change faster that new versions of the CD are
printed, some of the information contained on these pages might be dated.
You can always get the latest version of the pages online at
http://www.azstarnet.com/service/
How to Use the Instructions
Many of the instructions include screen shots. These are to provide
a general guide to what things should look like. Often
the specific settings seen in the picture would prevent you from using
that program on your computer.
In order to make life a little easier, I've adopted some
conventions for common things:
- Bold: signifies a menu option at the top of the screen (like
Netscape has File, Edit, View, etc. across the
top) or something from Window 95's Start menu. For example...
- File--Open File is short for "go up to where
it says File; click on it; and select Open File from the
list that drops down."
- Start--Programs--Windows Explorer is
short for "go to Windows 95's Start button; select Programs
from the Start menu; and then select Windows Explorer from
the Program menu."
- Italics: signify a button that should be on the window. For
example: Click on the Back button at the top of the Netscape
window.
- "Quote Marks": typically signify a special section of a window that
the instructions currently explain. For example: Go down to the
"How I Dial" section...
- Differed text: signifies something that should be typed
in.
Reference Material
Non-Technical
Technical
- Mail Settings and
Problems
Where to go for mail settings or if you have mail problems
- Settings for Macintosh
Dialers
Check the settings for MacTCP, TCP/IP, ConfigPPP, and
FreePPP
- Settings for Windows
Dialers
Settings for the dialers for Windows 3.1, Win95, and NT
4.0
- Homepages/Web Pages
Setting up, modifying, and common questions about your own web
pages.
- Newsgroups
Quick intro to USENET Newsgroups, binaries and Netiquette.
- The StarNet HowTo page
Some of the more common questions on how to do certain
things on StarNet like change your password, disable call waiting,
etc.
- Troubleshooting
Links to other pages outside of StarNet for Windows, Mac,
Modems and Miscellany (UNIX, OS/2, etc.)
Contacting Support
There are several ways of talking to someone else about a StarNet problem
or question you may have...
The Newsgroup
You can go to the starnet.support
newsgroup. In there you will find general information, help and
discussion.
E-Mail
You can also email your questions to various
people depending on your question. The turn-around from when the mail
is sent to when it's answered varies depending on to whom you send it
and the amount of mail they receive. It could take a few hours to a few
days to get a response.
Phone
You can reach us in Tucson by phone at (520) 573-4667.
Monday - Friday 7:00 am to 10:00 pm
Saturday and Sunday 7:00 am to 7:00 pm
After hours, a voice mail system can take your messages.
You can reach us in Sierra Vista by phone at (520) 458-9600..
Monday - Friday 10:00 am to 8:00 pm
Saturday and Sunday 10:00 am to 6:00 pm
999 Fry Blvd, Suite 202
If you call in with a problem, you can greatly decrease the amount of time
needed to find the solution if (before you call) you are at your computer,
the computer is on and you know:
- the type of computer
- the operating system and (especially for Macs) the version
- the amount of RAM the computer has
- the brand and speed of the modem
- the version of the program (if you're having problems with a
program like Netscape or Eudora)
