AS/400 Training

Address Transfers

1. Find the current account in AS/400. This can usually be done quickly via the User Info web page which should list the account number.

2. Verify that the account number is the one for the customer. If so, write down the current account number.

3. Do an address search for the new address. If it doesn't exist, create it.

4. Write down the address number found in the upper right-hand corner of the address screen.

5. If there isn't a StarNet account already at the new address, create one using the Resident name.

6. Once there's a StarNet account at the new address, go back to the main AS/400 screen.

7. Set the Option Code to "C", enter the account number under the Addr/Acct# field and hit Enter.

8. Under the existing account put the following:


TYPE EFF DATE   SRC     PIA    Dl  Addr#
TRN  mm/dd/yr    O       *     M    **
The date is always the next day or when the person is moving if they haven't moved already.
* - Enter the current rate code
** - Enter the address number of the new address

9. Hit F10.